Refund policy

At SohnibyFatima, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help with a simple and transparent return, exchange process.

Refunds

We do not offer refunds on any purchases. However, in the rare case that a product reaches you damaged or defective from our end, a full refund will be issued once the item is returned and inspected.

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Exchanges

We offer exchanges within 5 days of receiving your order, strictly under the following conditions:

• Exchange request is made within the stated time frame/limit.
• The item(s) is faulty, damaged or defective at the time of delivery.
• The received product(s) differed from the original order.
• In case the similar item is not available, exchange can be made with different item in stock.

To qualify for an exchange:

• The item must be unused, unworn, and in its original packaging
• The request must be made within 5 days of receiving the item.
• A proof of purchase must be provided. 

Note: Shipping costs for exchanges will be borne by the customer unless the exchange is due to our mistake.

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How to Request an Exchange or Refund

To initiate a return or exchange, please contact us through one of the following:

Email: sohnibyfatima@gmail.com
WhatsApp: +92 325 2232772

Please mention:

• Order number
• A brief explanation of the problem
• Pictures of the product (incase if damaged)

Our team will respond within 2–3 business days to resolve your concern.